FableBY SURREALIUM
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Fable Support — Help & Common Questions

Help with your Fable portrait. Chat with Charles, our support concierge, or read common questions on uploading photos, ordering prints, pricing and refunds.

How does Fable work?

Upload a photo, pick a painted style, and preview your custom portrait. You can then choose a high-resolution download or order a printed copy.

Do I need an account to try Fable?

No. You can upload a photo and see your preview without signing up. You only need an account to save portraits, order prints, or buy a multi-portrait pack.

How long does it take to make a portrait?

Most portraits are ready in about a minute. Complex multi-person scenes can take up to two minutes. You'll see a progress indicator while Fable paints your image.

Will the portrait actually look like my pet or my family?

Yes. Fable is engineered to preserve the subject's distinctive features — face, markings, posture — while rendering them in the chosen style. Close-up, well-lit, high-resolution photos produce the best resemblance. If the first result isn't right, you can retry for free.

How much does Fable cost?

Compare current portrait downloads, packs and membership options on the Pricing page. Print and canvas options are available on the Print Products page. Check your selected product and checkout for the current price.

Can I order a printed copy of my portrait?

After previewing, you can choose from the available fine-art print and gallery canvas options. See the Print Products page for sizes and check checkout for delivery to your destination.

What if I don't like the result?

You see your finished portrait before paying anything — no account or credit card required. If it's not right, retry with a different style or upload a new photo, free. You only pay when you find a result you want to keep.

Where is Fable based?

Fable is part of Surrealium, an art atelier working from Kastellet — a 17th-century sea fortress in the Stockholm archipelago. Charles, our concierge, helps instantly here; a human team member typically follows up within 1–3 business days.

Can I use my portrait commercially?

Commercial usage depends on your product or plan. Check the current commercial-license terms before using a portrait for business.

How do I contact a human?

Charles, our support concierge, handles most questions instantly on this page. For anything Charles can't resolve, email support@surrealium.world and a human team member will respond, typically within 1–3 business days.

Do you offer refunds?

Your printed portrait is covered: if it arrives damaged we replace it free of charge. For digital downloads, you preview your portrait before paying — so you only buy art you already love. Full terms are on the Refund Policy page.